Limited Warranty

FRAMES

 

All our Side Post Aluminum, Market Umbrella and other products' frames are warranted for a period of 1 year from the original date of dealer's invoice. We warrants that this product shall be free from defects in workmanship and materials under normal use and proper assembly as follows within the users setup manual.

 

What is covered?        

                                     1. Rust or corrosion

                                    

What is not covered:   DAMAGE CAUSED FROM WIND CONDITIONS ARE NOT COVERED UNDER ANY CIRCUMSTANCES!  Damage indicative of wind are broken rib assemblies & bent aluminum poles. Replacement of warranted items: will be determining by our discretion. In the event that the product was damaged by wind, misuse or not assembled properly it is the consumer's responsibility to purchase the replacement parts and pay the freight on any such orders.

 

CANOPY COVERS

 

Covers are warranted against fading from normal exposure conditions for the following:

 

Sunprove (Olefin):      1 year

PE Covers:                 1 year

TERMS & CONDITIONS

 

 1. All Claims for shortages, damage goods, shipment damage/errors must be made within 7 days after receipt of product. (Most of the times, 15 days of invoice date.) It is the dealers'/consumers' responsibility to check the contents for any damage, missing parts as soon as it is received.  If any damage should occur during shipping it is the consumer/dealers responsibility to file a freight damage claim with the carrier.  Most carriers require this to be done within 1-2 days. (See our General Terms and Conditions for detail.)

 2. We will NOT accept any return merchandise for credit after 7 day period.

 3. All returns are subject to a 20% restocking fee plus return freight charges.

 4. Special order items (any part of the bill of materials) may not be returned for refund or credit under any  circumstance. All Parts are non-exchangeable. SPECIAL ORDERS ARE NON-REFUNDABLE.

 5. Warranty Registration Cards must be sent in along with a copy of the original sales receipt. . We will not warrant any claim coverage unless both the sales receipts and registration are sent to us within 30 days of purchase. Any items that are returned for warranty or non‑warranty purposes must be issued a Return Authorization Number. Only upon issuance of a RA # and inspection by our QC department will credit or replacement of umbrellas be issued. It is the dealers' responsibility to pay the freight on return products or replacement parts. ALL RETURNED ITEMS MUST INCLUDE THE RA# CLEARLY WRITTEN ON THE RETURN PACKAGE. If there is no easily identifiable RA# on the package, the package will be refused by our warehouse personal.

 6. Order cancellations must be requested via FAX. Any order that is cancelled after shipping will be subject to a 20% re‑stocking fee and freight charges. It is the responsibility of the dealer to pay the freight charges both to and from Wanda on any cancelled order, once it has been shipped.

 7. BY ACCEPTING DELIVERY OF THE GOODS YOU EXPRESSINGLY CONSENT TO OUR GENERAL TERMS, CONDITIONS, AND WARRANTS OF SALE AS HEREIN PRINTED.

 8. Effective date: Sep. 1st, 2005